Returns & Exchanges
Simple, honest, and clear; here’s how returns and exchanges work at Dritchwear.
Our Return Policy
Simple return process within 2 days of receiving your order.
2-Day Window
You must send the item back within 2 days of receiving it. As long as you’ve dropped off or arranged pickup within this window, your return is valid.
Customer Pays Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method.
Contact Us First
To return an item, send us a message through our contact form or mobile app to initiate the return process.
Quality Guarantee
If there’s a quality issue with your item, we’ll replace it or provide a full refund within the return window.
How to Return Items
Follow these simple steps to return or exchange your Dritchwear items.
Contact Us
Send us a message through our contact form or mobile app within 2 days of receiving your order. Include your order number and reason for return.
Package Items
Pack items in original packaging with tags attached. Include the return authorisation number we provide and your order details.
Ship & Track
Ship your package to our Nigeria address using a trackable method. You’ll cover the shipping cost for returns.
Return Conditions
To ensure a smooth return process, please review these requirements.
Eligible for Return
Items in original condition with tags attached
Unworn, unwashed, and undamaged items
Items returned within 2 days of delivery
Items in original packaging when possible
Return authorisation obtained from customer service
Not Eligible for Return
Items returned after 2 days of delivery
Personalised or customised items
Undergarments and swimwear (for hygiene reasons)
Items damaged by normal wear and tear
Items without return authorisation
Refund Information
Understanding how and when you’ll receive your refund.
Refund Timeline
Business Days
Processing time once we receive your return in Nigeria
Business Days
Refund appears in your original payment method
Store Credit
Instant store credit option available
Important Notes
Return Shipping
Customers cover the cost of return shipping to our Nigeria location. We recommend using a trackable service.
2-Day Limit
Items are no longer eligible for return after 2 days of receiving your order. Contact us immediately if you need to return.
Contact Required
All returns must be initiated by contacting our customer service team first for authorisation.
Our Operations
Information about our operations and shipping.
Shipping Information
Standard shipping: 3–5 business days within Nigeria
Express shipping: 1–2 business days available
Overnight shipping option available
International shipping: 7–14 business days
Return Process
Contact us within 2 days of delivery
Customer pays return shipping to Nigeria
Use trackable shipping method
Refund processed after we receive items
Need help with your return? Our customer service team is here to assist.