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Dritchwear

Privacy Policy

We are committed to protecting your privacy and being transparent about how we handle your data.

Last updated: 7th February 2026

Data Protection

We use industry-standard security measures to protect your personal information from unauthorised access.

Transparency

We clearly explain what data we collect, why we collect it, and how we use it to improve your experience.

Your Control

You have control over your data. You can access, update, or delete your information at any time.

No Selling

We never sell your personal information to third parties. Your data is used only to support your Dritchwear experience.

1. Introduction

Dritchwear ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or make a purchase from us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

Create an account on our website or mobile app
Make a purchase or attempt to make a purchase
Subscribe to our newsletter or marketing communications
Contact us for customer support
Participate in surveys, contests, or promotions
Leave reviews or comments on our products

Automatically Collected Information

IP address and location data
Browser type and version
Device information (type, operating system, screen resolution)
Pages visited and time spent on our site
Referring website or app
Search terms used to find our website

3. How We Use Your Information

Processing and fulfilling your orders
Providing customer support and responding to enquiries
Personalising your shopping experience and product recommendations
Sending you marketing communications (with your consent)
Improving our website, mobile app, and services
Analysing usage patterns and trends
Preventing fraud and ensuring security
Complying with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

Payment processors
Shipping and logistics companies
Email marketing platforms
Analytics providers
Customer support tools

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL encryption for data transmission
Secure servers and databases
Regular security audits and updates
Access controls and authentication
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Opt-out: Unsubscribe from marketing communications
Restriction: Request limitation of how we process your data

To exercise these rights, please contact us at support@dritchwear.com or through our mobile app.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie settings through your browser preferences.

Our mobile app may also use analytics tools and advertising identifiers to improve functionality and provide personalised experiences.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Account information will be retained while your account is active. If you request deletion of your account, we will begin the deletion process and complete removal within 30 days, except where we are required to retain certain information for legal, accounting, or security purposes.

Transaction records may be retained for regulatory and financial reporting requirements.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@dritchwear.com

Phone: (+234) 911-016-3722

Address: Shop 101 tailoring line off trade fair complex Lagos, Nigeria

Data Protection Officer: support@dritchwear.com

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